Shipping Policy

Last updated: 29 August 2026

At Nova Pets, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

During busy periods, sales, holidays, or circumstances outside our reasonable control, processing may take longer.

Once your order has been dispatched, you will receive shipping information where tracking is available.

2. Shipping Times

We ship orders to customers worldwide.

Estimated delivery times may vary depending on your location, shipping provider, customs, and other circumstances.

Typical estimated delivery times are:

Australia: 5–15 business days

United States: 7–20 business days

United Kingdom: 7–20 business days

Canada: 7–20 business days

New Zealand: 5–15 business days

Other international destinations: 7–25 business days

These timeframes are estimates only and are not guaranteed delivery dates.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping prices may vary depending on your location, order size, shipping method, and other factors.

From time to time, Nova Pets may offer promotional or free shipping options.

4. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact us so we can assist you.

5. Delays

Delivery times are estimates and can be affected by circumstances outside our reasonable control, including postal delays, customs processing, weather, public holidays, carrier disruptions, or other unforeseen circumstances.

Nova Pets cannot guarantee a specific delivery date.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address and the order is returned, additional shipping costs may apply to resend the order.

Please contact us as soon as possible if you notice that your shipping information is incorrect.

7. Lost or Damaged Orders

If your order appears to have been lost or arrives damaged, please contact us at novapetsbusiness@gmail.com as soon as possible.

We may request information such as your order number, photographs, or other relevant details so we can investigate the issue.

Where applicable, Nova Pets will provide a remedy in accordance with Australian Consumer Law and other applicable laws.

8. Customs and Import Duties

For international orders, your country may impose customs duties, taxes, fees, or other charges.

Any customs duties, import taxes, or similar charges imposed by the destination country are the customer's responsibility unless otherwise stated at checkout.

Nova Pets is not responsible for delays caused by customs processing.

9. Delivery Address

Please ensure that your shipping address is correct before completing your order.

Nova Pets is not responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer, to the extent permitted by law.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Nova Pets
Australia
Email: novapetsbusiness@gmail.com