Terms of Service

Last updated: 29 August 2026

Welcome to Nova Pets. These Terms of Service ("Terms") govern your use of our website and your purchase of products from Nova Pets ("we", "us", "our").

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Nova Pets

Nova Pets is an online pet products store offering products and accessories for pets.

We reserve the right to update, change, or discontinue any part of our website or services at any time without prior notice.

2. Eligibility

By using our website, you confirm that you are legally capable of agreeing to purchase products.

If you are under the age required to make purchases in your jurisdiction, you should use our website only with the involvement and permission of a parent or legal guardian.

3. Products and Product Information

We aim to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, colours, sizes, packaging, and appearance may vary slightly from images shown on our website.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation. An order is not guaranteed to be accepted until we have processed and accepted it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or product description error, we suspect fraudulent or unauthorised activity, we are unable to fulfil the order, or the order violates these Terms.

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Prices and Payments

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change at any time. Any price change will not affect an order that has already been accepted, except where permitted or required by law.

Payments are processed through the payment methods made available at checkout.

You agree to provide accurate and complete billing and payment information.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may vary depending on the destination, shipping provider, customs, weather, public holidays, or other circumstances outside our reasonable control.

Nova Pets is not responsible for delays caused by circumstances beyond our reasonable control.

If your order appears to be delayed, lost, or damaged during delivery, please contact us so we can assist you.

7. Returns, Refunds and Consumer Guarantees

Our returns and refunds are subject to our Refund & Return Policy, which forms part of these Terms.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (ACL) or other applicable laws.

Where a product has a major problem, you may be entitled to a replacement, repair, or refund as required by law.

Where appropriate, we may request information or evidence about the issue to help assess your request.

For more information about returns and refunds, please refer to our Refund & Return Policy.

8. Pet Product Disclaimer

Nova Pets sells products intended for pets. Customers are responsible for selecting products that are suitable for their pet and for using products according to any provided instructions.

Pet products should be used with appropriate supervision where necessary.

Nova Pets is not responsible for harm caused by misuse, improper installation, failure to follow instructions, or use of a product in a manner for which it was not designed, to the extent permitted by law.

Nothing in this section limits any rights you have under the Australian Consumer Law.

9. Website Use

You agree not to use our website for unlawful purposes, attempt to interfere with or disrupt our website, access areas or systems that you are not authorised to access, introduce malicious software or harmful code, copy or misuse our website content without permission, or use our website in a way that could damage Nova Pets or other users.

We may restrict or terminate access to our website where reasonably necessary.

10. Intellectual Property

Unless otherwise stated, the content on our website, including our branding, logos, text, graphics, images, designs, and other materials, belongs to Nova Pets or is used with permission.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may use third-party services, payment providers, shipping providers, advertising platforms, or other external services.

We are not responsible for the availability, accuracy, or practices of third-party websites or services that we do not control.

Your use of third-party services may also be subject to their own terms and policies.

12. Limitation of Liability

To the extent permitted by law, Nova Pets is not responsible for losses or damages arising from your misuse of our website or products, circumstances outside our reasonable control, or your failure to follow product instructions.

Nothing in these Terms excludes, restricts, or modifies any liability or consumer guarantee that cannot legally be excluded under applicable law, including the Australian Consumer Law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and used as described in our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time.

Any updated Terms will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

15. Governing Law

These Terms are governed by the laws applicable in Western Australia, Australia.

Any disputes will be handled in accordance with applicable Australian law.

16. Contact Us

If you have questions about these Terms or your order, please contact Nova Pets.

Nova Pets
Australia
Email: novapetsbusiness@gmail.com